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Version: 2.21.X

Using the Chatbot

The Cogynt AI Chatbot is available within Workstation to help analysts analyze individual events more efficiently. When enabled, the chatbot can summarize event data, highlight notable entities, surface data quality issues, and suggest areas for deeper analysis based on the event's content.

Required Permissions
Access to this capability requires the following permissions:
 View & Edit
Workstation
→
Views
 View & Edit
Intelligence
→
Chatbot

The chatbot is available for events that have an AI Config configured. If no AI Config exists for an event type, the chatbot cannot be used for events of that type. For details, see Configuring Cogynt AI.

This page covers how to access and use the chatbot within the context of a specific event. For broader guidance on chatbot capabilities, including the global chat experience, see Using Cogynt AI Chatbot.

warning

The AI Chatbot is a predictive tool. All outputs should be reviewed and validated by a human analyst.

Using the Chatbot on Events​

To start using the chatbot:

  1. Find an event and view it.
  2. Click the Cogynt AI icon in the event header.
  3. Ask a question, or select one of the available Suggested Questions (if any exist).
  4. Continue the conversation as needed to explore the event from different angles.

Each chat session is tied to the currently viewed event and uses the event's configured AI prompt and data.

note

Chat sessions tied to specific events are visible to any user with chatbot access, enabling teams to review how others have analyzed and interacted with an event as part of their investigation.

Starting New Chat Sessions​

You may want to start a new chat session on an event to explore a different line of reasoning or reset the conversation.

To start a new session for a specific event:

  1. Open the chatbot for an event.
  2. Open the More menu (⋮).
  3. Select New Chat.

Starting a new session clears the previous conversation and creates a fresh context for analysis.

note

If an event's AI Config or system prompt is updated, start a new chat session to ensure the chatbot uses the latest configuration.

Viewing Previous Chat Sessions​

Chat sessions are saved per event and can be reviewed using one of two methods.

Method 1: Accessing via Events​

To view chat history for an event:

  1. Open an event.
  2. Open the chatbot.
  3. Use the Chat History dropdown to view previous sessions created by you or other users.

Reviewing prior sessions can provide useful context on earlier analysis or investigative reasoning.

Method 2: Using the Global Chat Interface​

Click the AI button in the top app bar to open the global chat interface. This view shows all your past sessions across events. For more information, see Using Cogynt AI Chatbot.

Best Practices​

Keep the following strategies and approaches in mind to maximize the efficacy and helpfulness of the chatbot:

  • Ask focused questions: Clear, specific questions generally produce more useful responses than broad or ambiguous prompts.

  • Use separate sessions for separate lines of inquiry: Start new chat sessions when shifting analytical focus (for example, moving from entity identification to timeline reconstruction).

  • Validate results: Treat chatbot output as analytical assistance, not ground truth. Cross-check responses against event data and other sources.

  • Refine prompts over time: If chatbot responses are consistently unhelpful, review the event type’s AI Config, including system prompts and suggested questions, to better align them with analyst workflows.